Privacy Policy

The information we collect depends on how you interact with our website.

Information You Provide

You may provide personal information when you place an online order, submit an enquiry through our Contact Us form, communicate with us by email, or request help with an existing order. Depending on the circumstances, this may include:

• Your name
• Email address
• Telephone number, if provided
• Billing and shipping address
• Order details
• Information included in your enquiry or message

We collect only the information reasonably necessary to respond to your enquiry, process your order, or provide the services you have requested.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including IP address, browser type, device information, operating system, pages viewed, time spent on pages, referring website, and general usage information. This helps us understand how visitors use ModvigilAustralia.com, improve website performance, and maintain a reliable browsing experience.

ModvigilAustralia.com uses cookies to support website functionality and enhance your browsing experience. Cookies may be used to keep parts of the website functioning correctly, support shopping cart functionality, remember preferences, and measure and improve performance. Most browsers allow you to control or disable cookies; disabling certain cookies may affect some site functionality.

ModvigilAustralia.com uses Google Analytics to understand how visitors interact with our website, including pages visited, time spent, navigation patterns, device and browser information, and general location data based on IP address. This information is collected in aggregated form and does not include payment or sensitive financial information.

We also use Google Search Console to monitor the visibility and technical performance of ModvigilAustralia.com in Google Search. This helps us identify website issues and improve search performance; it does not provide personal customer profiles or payment information.

Payments made through ModvigilAustralia.com are processed using secure third-party payment providers, including PayPal and PayPal Invoice. Customers may pay using payment methods supported through PayPal, including Visa, Mastercard, debit and credit cards. Payment details are handled through the secure systems operated by the relevant payment provider; we do not store complete card information on our website.

When you place an order, we collect the information needed to process and manage your purchase, including your name, billing and shipping information, contact details, order contents and history, and relevant transaction information. We use this to process orders, verify details, arrange dispatch, communicate about your purchase, and maintain order records.

To operate our website and provide our services, we rely on trusted third-party providers for website functionality, ecommerce operations, payment processing, and analytics, including WooCommerce, Google Analytics, Google Search Console, PayPal and PayPal Invoice. These providers operate under their own privacy practices when handling information necessary to deliver their services. We encourage visitors to review the privacy policies of any third-party services they access through our website.

We use reasonable technical and organisational measures designed to help safeguard personal information against unauthorised access, disclosure, loss, misuse, and accidental alteration, and use secure technologies to help protect information transmitted through the website. No method of internet transmission or electronic storage can be guaranteed completely secure, so we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to process orders, provide support, maintain business records, resolve enquiries, and meet applicable legal or operational requirements. When information is no longer reasonably required, we take appropriate steps to securely remove, delete or de-identify it where practical. Retention periods may vary depending on the nature of the information.

If you have questions about the personal information we hold about you, you are welcome to contact us. Depending on the circumstances, you may request information about the personal information you have provided, correction of inaccurate or incomplete information, updates to your contact details, or removal of information where appropriate. Some information may need to be retained for order records, business operations, or other legitimate purposes.

ModvigilAustralia.com is intended for adult users. We do not knowingly collect personal information from children through our website. If we become aware that personal information has been submitted by or on behalf of a child without appropriate authority, we will take reasonable steps to remove the information where appropriate.

Our website may include links to external websites for informational purposes. Once you leave ModvigilAustralia.com, the privacy practices of those external websites are governed by their own policies. We are not responsible for the content, security or privacy practices of third-party websites.

We may update this Privacy Policy from time to time to reflect changes to our website, services, business operations or supporting technologies. The most current version will always be published on this page. Your continued use of the website following any updates indicates your acceptance of the current version.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the contact options available on ModvigilAustralia.com.