Shipping Policy

Please read this policy before placing an order. By completing a purchase through our website, you acknowledge that you have read and understood the information outlined below.

Order Processing & Tracking

Once payment for your order has been successfully completed, your order is confirmed and prepared for dispatch. A tracking number is issued and sent to you within 48 hours of your order being confirmed.

Estimated Delivery Timeframes

12–15 days typical delivery

Orders are shipped internationally from our supply partner in India to customers across Australia. Based on typical transit times between India Post and Australia Post, most orders are delivered within 12 to 15 days of dispatch.

Delivery times can vary in both directions. Some orders arrive faster, within 8 to 10 days, while others may occasionally take longer than a month depending on customs processing, postal network conditions in India and Australia, and other factors outside our control.

These are estimates only and are not guaranteed delivery windows. We encourage customers to allow the full estimated range before contacting us about a delayed order.

Order Processing

Order processing generally includes:

Payment verification

Order review and confirmation

Preparation and packaging

Handover to the relevant shipping provider

Processing times may vary depending on order volumes, payment verification requirements, weekends, public holidays, or other operational circumstances.

Shipping Destinations

ModvigilAustralia.com primarily serves customers in Australia. Shipping availability may vary depending on the destination, local delivery services, operational limitations, or applicable regulations. We reserve the right to decline or cancel orders where delivery is not reasonably possible, or where legal or logistical restrictions prevent shipment.

Tracking Information

Tracking updates are generated by the shipping provider and may not appear immediately after dispatch; it may take some time before the first tracking event becomes visible. If tracking has not updated for an extended period, contact us so we can assist.

Keep your tracking details available

Your tracking information helps us review the status of your shipment and assist where required.

Delivery Delays

Although we work to ensure orders are dispatched promptly, delays can occur due to:

Customs or border processing in India or Australia
Postal network volumes at either end
Severe weather events
Public holidays
Other logistical disruptions outside our control

Estimated delivery dates should not be interpreted as guaranteed delivery commitments.

Incorrect Shipping Information

Customers are responsible for providing complete, accurate and up-to-date shipping information when placing an order, including the recipient's name, delivery address, postcode, and contact information. If incorrect or incomplete shipping details are supplied, delivery may be delayed, returned, or unsuccessful. ModvigilAustralia.com is not responsible for delivery issues resulting from inaccurate information provided by the customer.

Customs, Clearance & Local Requirements

Shipments may be subject to customs, border, security or other regulatory inspections in either India or Australia. These processes are managed by the relevant authorities and are outside our control. Customers are responsible for understanding and complying with local import requirements. Unless otherwise stated, any duties, taxes or fees imposed by government authorities remain the customer's responsibility.

Lost or Delayed Parcels

If a parcel has not arrived within the estimated delivery range, contact us and we will review the available tracking information, and where appropriate, follow up with the shipping provider. This Shipping Policy does not guarantee replacement shipments or refunds for delayed or lost parcels; assistance is assessed case by case.

Customer Responsibilities

Providing accurate shipping information
Reviewing order details before submitting
Monitoring tracking information once provided
Responding promptly if additional delivery information is requested
Ensuring someone is available to receive the delivery where required
Complying with applicable local laws and import requirements

Contact Information

If you have questions about this Shipping Policy or need assistance with an order, contact our customer support team via the Contact Us page. Please include your order number, the name used for the order, shipping address, and tracking details where available.

We may update this Shipping Policy from time to time to reflect changes to our shipping practices or legal requirements. The most current version will always be published on this page with the updated effective date.

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